Privacy policy

Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our data protection notices listed below this text.

Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator:

Arabella Hotel Betriebs GmbH
Arabella Alpenhotel at Spitzingsee
Seeweg 7
83727 Schliersee Spitzingsee
Tel.: +49(0)8026/ 798-0
Fax: + 49(0)8026/ 798-879
E-Mail: alpenhotel@arabella-hotel.com
Internet: www.arabella-alpenhotel.com

Data protection officer
We have appointed a data protection officer for our company.
The contact details of our company's data protection officer are:
datenschutz-spi@arabella-hotel.com

You also have the right to complain to the competent supervisory authority about data processing by our company.
The data protection authority responsible for our company is:

Landesamt für Datenschutzaufsicht
Promenade 18
91522 Ansbach, Germany
Web: http://www.lda.bayern.de

How do we collect your data?
On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

Analysis tools and third-party tools
When visiting our website, your surfing behavior may be statistically analyzed. This is done primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following data protection information.

You can object to this analysis. We will inform you about the objection options in these data protection notices.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website
If, after the conclusion of a contract with costs, there is an obligation to transmit your payment data to us (e.g. account number in the case of direct debit authorization), this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Data security
We take technical and organizational security measures to protect the data we store and process in our company against manipulation, loss of confidentiality, destruction and against access by unauthorized persons. The security measures of our company are continuously improved according to the technological development.

Data collection on our website

Cookies
The internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Necessary data storage includes cookies that are mandatory for the functions of a website. This means, for example, the storage of log-in data, the shopping cart or the language selection by so-called session cookies (which are deleted when the browser is closed).

In contrast, text files that do not solely serve the functionality of the website but also collect other data are regarded as non-essential cookies. These include the following cookies:

Tracking cookies
Targeting cookies
Analysis cookies
Cookies from social media websites

Necessary cookies may be set from the beginning, i.e. even without prior consent by the user. In contrast, website visitors must consent before cookies store non-essential data.

Server log files
We automatically collect and store information in so-called server log files, which your browser automatically transmits to us. This information is:

This data is not merged with other data sources.

The collection of this data is based on Art. 6 para. 1 lit. b and f DSGVO. We have a legitimate interest in the technically error-free presentation and optimization of our website - for this purpose, the server log files must be collected. The processing also serves the fulfillment of a contract or the implementation of pre-contractual measures.

Inquiry by e-mail, contact form, telephone or fax
If you contact us by e-mail, contact form, telephone or fax, your inquiry including all resulting personal data (name, first name, e-mail) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b DSGVO, insofar as your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures, or on our legitimate interests (Art. 6 (1) lit. f DSGVO), as we have a legitimate interest in the effective processing of the requests directed to us.

The data you send to us via contact requests will remain with us until the purpose for storing the data no longer applies (e.g. after processing your request has been completed) or you request us to delete it. Mandatory legal provisions - in particular legal retention periods - remain unaffected.

Booking
You have the possibility to book a stay in our hotel by clicking the button "Booking". You can make the booking both as a registered user or as a guest. The data requested in the booking section (mandatory: name, email address, telephone number, credit card payment details - optional: address) will be transmitted both to us and to our processor TravelClick, Inc ("Amadeus"), 75 New Hampshire Ave, Portsmouth, NH 03801, USA. The data transfer to the USA is based on the standard contractual clauses of the EU Commission.

We use your personal data manually within the scope of the booking route on the legal basis of the conclusion of the contract pursuant to Art. 6 (1) (b) and with the help of data processing systems for the following purposes:
(a) carrying out the booking and (b) fulfilling your wishes (no consent required) and (c) carrying out marketing and promotional activities and sending you information about services and products of our company (on the basis of your consent pursuant to Art. 6 (1) (a)).
Although you are not obliged to give us your consent to disclose your data, this is necessary for the fulfillment of your requests. The data will not be disclosed to the public. Finally, we would like to remind you that in order to exercise your rights regarding the protection of your personal data (access, modification, deletion, objection to the processing of your data, etc.), you must write to the person responsible for data processing. This is: Arabella Alpenhotel am Spitzingsee, Seeweg 7,83727 Schiersee OT Spitzingsee Bavaria Germany, e-mail: alpenhotel@arabella-hotel.com.

vioma VOUCHER - Voucher purchase and voucher management
Our website uses the voucher software vioma VOUCHER, provided by vioma GmbH ("vioma"), Industriestraße 27, 77656 Offenburg, Germany, for the sale, redemption and administration of online vouchers.

If you purchase an online voucher via our website, we need your e-mail address for the processing of your voucher purchase, as well as the recipient's title, first and last name and, if applicable, the recipient's e-mail address. We also ask you for the desired shipping method, so that we can deliver the voucher according to your wishes. If the voucher is sent by e-mail, we process the recipient's e-mail address. If the voucher is sent by post, we record the recipient's postal address for delivery by post.

In the voucher administration, the remaining value of the voucher, the redemptions already made and the current status (open, paid, redeemed, etc.) are also recorded.

The processing of your data for the online purchase of vouchers is based on Art. 6 para. 1 lit. b DSGVO and serves the fulfillment of a contract or the implementation of pre-contractual measures. The processing of your data in the voucher management takes place on the basis of Art. 6 para. 1 lit. c DSGVO and serves the fulfillment of legal storage obligations.

The data you provide to us will remain with us until the purpose for storing the data no longer applies (e.g. after processing of your request has been completed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Conclusion of a contract for order processing
In order to ensure data protection-compliant processing, we have concluded an order processing contract with vioma.

Newsletter
When registering to receive our company's newsletter, the data you provide will be used exclusively for this purpose.

For an effective registration, name and a valid e-mail address are required. In order to verify that a registration is actually made by the owner of an e-mail address, we use the "double-opt-in" procedure. For this purpose, the order of the newsletter, the sending of a confirmation email and the receipt of the hereby requested response is logged. The data is used exclusively for sending the newsletter and is not passed on to third parties.

You can revoke your consent to the storage of your data and its use for the newsletter dispatch at any time. You will find a corresponding link in each newsletter. In addition, you can also unsubscribe at any time directly on the homepage of our company or communicate your corresponding wish via the contact options given at the end of this document.

If you no longer wish to receive advertising oriented to your interests, you can object at any time free of charge and with effect for the future. To do so, simply send an e-mail to alpenhotel@arabella-hotel.com.

Cookie consent
Our website uses the cookie consent technology of vioma GmbH to obtain your consent to the storage of certain cookies in your browser and to document this in accordance with data protection law. The provider of this technology is vioma GmbH ("vioma"), Industriestraße 27, 77656 Offenburg, Germany. When you enter our website, a vioma cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data will not be passed on to us.

Revocation of your consent
Your consent given in the cookie consent dialog to the storage of certain cookies or the revocation of this consent, can be revoked at any time with effect for the future. If you would like to change your selection made in the cookie consent dialog, please click here. If you have clicked on the link, the cookie consent dialog will appear again and you can change your selection. Alternatively, you can ask us to delete it or delete the vioma-Consent-Cookie yourself in your browser. From this point on, we will no longer process your data. The logging of your consent/non-consent is based on a legal obligation according to § 76 BDSG, Art. 6 para. 1 sentence 1 lit. c DSGVO. Mandatory legal retention periods remain unaffected.

Conclusion of a contract for order processing
To ensure data protection-compliant processing, we have concluded an order processing contract with vioma.

Google Web Fonts (local hosting)
This website uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are each installed locally on servers stationed in Germany by our hosters vioma GmbH. A transfer of personal data to Google does not take place by calling the fonts (web fonts).

OpenStreetMap - map service
We use the map service of OpenStreetMap ("OSM"). The provider is the Open-Street-Map Foundation ("OSMF"), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.

To limit the processing of personal data through the use of the map service, OSM is used by us in the self-hosted variant. Our website hoster vioma GmbH ("vioma"), Industriestraße 27, 77656 Offenburg, Germany hosts the map service on its own servers in Germany on our behalf.

When you use the OSM map on our website, your IP address is transmitted to vioma only for the duration of the use of the service. No cookies are set on your end device and no data is stored, nor are comparable recognition technologies used.

OpenStreetMap is used in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO.

Conclusion of a contract for order processing
To ensure data protection-compliant processing, we have concluded an order processing contract with our website hoster vioma.

Analysis tools and advertising

Use of external tracking services
This website uses the following external tracking services:

Google Tag Manager, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, IE.
Google Analytics, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, IE.
Google Ads, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, IE
Google Analytics 4, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE
Facebook Pixel Tracking, Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, IE

Google Tag Manager
This website uses the Google Tag Manager service, a tag management system for which Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland is responsible in the European region. This allows code snippets such as tracking codes and associated code fragments (generally referred to as tags) used on our website to be included and managed centrally.
The Google Tag Manager collects data on the website and forwards it to the connected analysis tools (Google Analytics, Google Ads, etc.). The storage and evaluation then takes place via the analysis tools. The Google Tag Manager acts as a switching point between the website and the analysis tools, it neither stores data nor has access to it.
The information collected by Google about the use of our website is usually transferred to Google's own servers in the USA and stored there. How long the individual analysis tools store your data can be found in our individual data protection texts for the tools used in each case.
The processing of data by the Google Tag Manager is based on your consent pursuant to Art. 6 (1) a) DSGVO. You can revoke your consent to the Google Tag Manager at any time. In addition, according to Art. 6 para. 1 lit. f) DSGVO, there is a legitimate interest on our part to analyze the behavior of website visitors and thus to continuously improve our offer. Nevertheless, the Google Tag Manager is only used if you have given your consent.
The data transfer to the USA is based on the Standard Contractual Clauses (SCC) of the EU Commission. You can find the decision of the EU Commission and the corresponding standard contractual clauses under the following link: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de.

Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used and the origin of the user. This data may be summarized by Google in a profile that is assigned to the respective user or their end device.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.

The data processing by this analysis tool is based on your consent, Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Demographic characteristics on Google Analytics
This website uses the "demographic characteristics" function of Google Analytics to display suitable advertisements to website visitors within the Google advertising network. This allows reports to be generated that include statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google as well as from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Browser Plugin".

Google Analytics e-commerce tracking
This website uses the "e-commerce tracking" function of Google Analytics. With the help of e-commerce tracking, the website operator can analyze the purchasing behavior of website visitors in order to improve its online marketing campaigns. This involves recording information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product. This data can be summarized by Google under a transaction ID, which is assigned to the respective user or his device.

Storage duration
Data stored by Google at user and event level that is linked to cookies, user identifiers (e.g. User ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) is anonymized or deleted after 14 months. For details, please see the following link: https://support.google.com/analytics/answer/7667196?hl=de.

Conclusion of an order processing contract
We have concluded an order processing contract with Google and implement the requirements of the German data protection authorities when using Google Analytics.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Google Analytics 4 (without Google signals)

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors.

In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data is assigned to the respective end device of the user's end device. An assignment to a device ID does not take place.

Furthermore, we can use Google Analytics to record, among other things, your mouse and scroll movements and clicks.

Furthermore, Google Analytics uses various modeling approaches to supplement the collected data sets and uses machine learning technologies in its data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing the user's of user behavior (e.g. cookies or device fingerprinting). The information collected by Google. information about the use of this website will be transmitted to and stored by Google on servers in the USA and stored there.

The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO. The consent can be revoked at any time.

Browser plugin
You can prevent the collection and processing of your data by Google by downloading the browser plugin available at the downloading and installing the browser plugin available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in the Privacy Policy of Google: https://support.google.com/analytics/answer/6004245?hl=de.

Google Analytics E-commerce measurement
This website uses the "e-commerce measurement" function of Google Analytics. With the help of e-commerce measurement, the website operator can analyze the buying behavior of website visitors to improve its online marketing campaigns. Here, information such as the orders placed, average order values, shipping costs and average order values, shipping costs, and the time from viewing to purchasing a product. This data can be summarized by Google under a transaction ID, which is assigned to the respective user or their device.

Order processing
We have entered into an order processing agreement with Google and implement the strict German data protection authorities when using Google Analytics.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission.

Details can be found here:

https://privacy.google.com/businesses/controllerterms/mccs/.

Google Ads
The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to play advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be played on the basis of user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively by analyzing, for example, which search terms have led to the display of our advertisements and how many ads have resulted in corresponding clicks.

The use of Google Ads is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in marketing its service products as effectively as possible.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Google Conversion Tracking
This website uses Google Conversion Tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google conversion tracking, Google and we can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.

The use of this analysis tool is based on your consent, Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission.

You can find more information about Google conversion tracking in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Facebook Pixel
This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Facebook Ireland Limited ("Facebook"), 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.

In this way, the behavior of page visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy (https://de-de.facebook.com/about/privacy/). This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of data cannot be influenced by us as the site operator.

The use of Facebook Pixel is based on your consent, Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

You can find further information on protecting your privacy in Facebook's privacy notices: https://de-de.facebook.com/about/privacy/.

You can also deactivate the "Custom Audiences" remarketing function in the Ad Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged into Facebook.

If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

YouTube with enhanced privacy
This website embeds videos from the website YouTube. YouTube is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube - regardless of whether you watch a video - establishes a connection to the Google DoubleClick network.

As soon as you start a YouTube video on this website, a connection to YouTube's servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube can save various cookies on your end device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts.

If necessary, further data processing operations may be triggered after the start of a YouTube video, over which we have no control.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If a corresponding consent was requested, the processing is based exclusively on Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

For more information about data protection at YouTube, please see their privacy policy at: https://policies.google.com/privacy?hl=de.

Gastfreund
We also use Gastfreund as an order processor (Gastfreund GmbH, Bahnhofstraße 4, 87435 Kempten, Germany) for our digital guest folder, which is made available to you both as a desktop version and also as an Arabella Alpenhotel app.
Via the digital guest folder you have the possibility to inform yourself about all important information incl. arrival, offers, excursion tips, events and recommendations for your stay with us. In addition, you can send us inquiries or make certain bookings at any time (see under "Contact us"). We need your personal data (e-mail address, telephone number, first and last name, room number) to process your inquiry/booking. The legal basis for this is based on Art. 6 para. 1 lit. b) DSGVO and serves the fulfillment of a contract or the implementation of pre-contractual measures.
The personal data you send to us via inquiry/booking will remain with us until the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory legal provisions - in particular legal retention periods - remain unaffected.

In order to ensure that your data is processed in accordance with data protection regulations, we have concluded an order processing agreement with Gastfreund as a processor.

Chat bot DialogShift GmbH
Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. The chatbot is a computer program that answers questions about our services offered on the Arabella Spitzingsee website. The chatbot processes and stores data for the purpose of web analytics, to operate the chat application and to respond to your inquiries.
For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognize you as a customer. A cookie is a small text file that is placed on your computer and stored by your browser. Using this cookie, our application recognizes the device and can retrieve past chat logs. The cookie is stored for 90 days, since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.
The use of the service and the associated data processing is based on your consent pursuant to Art. 6 (1) lit. a DSGVO through the Google Tag Manager. Your consent given in the cookie consent dialog to the storage of certain cookies can be revoked at any time with effect for the future. If you would like to change your selection made in the cookie consent dialog, please click here. If you have clicked on the link, the cookie consent dialog will appear again and you can change your selection. Alternatively, you can ask us to delete it or delete the vioma-Consent-Cookie yourself in your browser. From this point on, we will no longer process your data. The logging of your consent is based on a legal obligation according to § 76 BDSG, Art. 6 para. 1 sentence 1 lit. c DSGVO. Mandatory legal retention periods remain unaffected.

The possible disclosure of e.g. name, e-mail address or a telephone number is also based on your consent pursuant to Art. 6 para. 1 lit. a DSGVO to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data will be deleted after 90 days.
DialogShift offers further information on the collection and use of data as well as your rights and options for protecting your privacy at https://www.dialogshift.com/en/data-privacy

Your rights

Information, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 DSGVO).

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION NOTICE. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) DSGVO).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21 (2) DSGVO).

Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Right of complaint to the competent supervisory authority
You also have the right to complain to the competent supervisory authority about data processing by our company.

The data protection authority responsible for our company is:

Landesamt für Datenschutzaufsicht
Promenade 18
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Web: http://www.lda.bayern.de

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